Terms of Service

These Terms of Service govern your use of the Bloom & Grow website and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Online store

Bloom & Grow operates an online store offering books and other selected products.

You must provide accurate and complete information when placing an order, including your contact, billing and delivery details.

We reserve the right to refuse or cancel an order where we reasonably believe there has been an error, fraudulent activity, misuse of the website or another legitimate reason for doing so.

2. Products

We aim to display our products as accurately as possible. However, colours and appearance may vary slightly depending on your device, screen settings and the printing or manufacturing process.

Some products, including certain books, are printed on demand after an order is placed. Minor variations that are normal within commercial printing and manufacturing processes may occur.

3. Prices and payment

Prices are displayed in the currency applicable to your selected market or location.

Prices, products and promotions may change from time to time without notice.

Payment must be successfully completed before an order can be processed.

4. Orders

After placing an order, you will receive an order confirmation using the contact details supplied at checkout.

An order confirmation does not necessarily mean that production or fulfilment has commenced.

If we are unable to fulfil an order, we will contact you and provide an appropriate refund or other remedy.

5. Shipping and delivery

Shipping costs and estimated delivery times are displayed at checkout.

Some products are printed or produced specifically for each order and therefore require production time before dispatch.

Delivery estimates are provided as a guide and are not guaranteed. Delays may occur due to printing, carriers, customs, public holidays, weather or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

6. Returns, cancellations and refunds

Returns, refunds and cancellations are handled in accordance with our Return and Refund Policy.

Nothing in these Terms limits any rights or remedies you may have under the Australian Consumer Law or other consumer protection laws that apply to you.

7. International orders

International orders may be subject to taxes, duties, customs requirements or other charges depending on the destination.

Where these charges are not collected at checkout, they may be payable by the recipient.

Customers are responsible for providing complete and accurate delivery information.

8. Intellectual property

Unless otherwise stated, the content of the Bloom & Grow website, including text, branding, graphics, illustrations, designs and other original material, is owned by or licensed to Bloom & Grow.

You may not reproduce, distribute, sell, modify or commercially exploit our content without permission, except where permitted by law.

Purchasing a physical or digital product does not transfer ownership of the intellectual property contained within that product.

9. Digital products

Where digital products are offered, they are supplied for personal use unless the product description specifically provides otherwise.

Digital files must not be copied, redistributed, resold, shared publicly or used commercially without permission.

10. Third-party services

Our website may use services provided by third parties, including payment processors, fulfilment providers and delivery carriers.

Your use of certain third-party services may also be subject to their own terms and policies.

11. Website availability

We aim to keep the Bloom & Grow website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may update, change, suspend or discontinue parts of the website where reasonably necessary.

12. Limitation of liability

To the extent permitted by law, Bloom & Grow is not responsible for indirect or consequential losses arising from the use of this website or products purchased through it.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

13. Prohibited use

You must not use the Bloom & Grow website:

• for unlawful or fraudulent purposes

• to interfere with the operation or security of the website

• to transmit malicious code or harmful material

• to infringe the rights of Bloom & Grow or another person

• to attempt unauthorised access to systems or information

14. Changes to these Terms

We may update these Terms of Service from time to time.

The version published on our website at the time of your purchase will apply to that transaction, subject to any rights you have under applicable law.

15. Governing law

These Terms are governed by the laws of Queensland, Australia, subject to any mandatory consumer protection laws that may apply in the customer's location.

16. Contact

If you have questions about these Terms of Service, please contact Bloom & Grow using the contact details provided on our website.