Shipping Policy

Bloom & Grow ships selected physical products to Australia and selected international destinations.

Print-on-demand books

Some Bloom & Grow book are printed on demand. This means your book is printed specifically after your order is placed rather than being held in stock.

Because printing time is included in the delivery estimate, print-on-demand orders may take longer to arrive than products held in a warehouse.

Estimated delivery times

Our current estimated delivery times for print-on-demand books are:

• Australia: 10–18 business days
• New Zealand: 10–20 business days
• United States: 7–16 business days
• United Kingdom: 7–15 business days
• Canada: 8–17 business days

These estimates include both printing and delivery time.

Delivery estimates are provided as a guide and may be affected by public holidays, production delays, carrier delays, weather events, customs processing or other circumstances outside our control.

Shipping costs

Shipping costs are displayed at checkout and vary depending on the delivery destination.

Where available, orders are printed as close to the customer as reasonably possible to help reduce delivery distance and shipping time.

Tracking

Tracking is provided where supported by the selected delivery service.

If tracking is available for your order, you will receive tracking information once your order has been dispatched.

International orders

International customers are responsible for providing a complete and accurate delivery address.

Depending on the destination and shipping method, local taxes, duties, customs charges or import fees may apply. Where these charges are not included in the amount paid at checkout, they are the responsibility of the recipient.

Incorrect addresses and failed delivery

Please check your delivery address carefully before placing your order.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional printing or shipping charges may apply if the order needs to be produced or sent again.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please contact Bloom & Grow using the contact details on our website.

We will investigate the order with the relevant fulfilment or delivery provider and work with you to resolve the issue.

Damaged orders

If your order arrives damaged, defective or incorrect, please refer to our Return and Refund Policy and contact us with your order number and photographs of the issue.