Return and Refund Policy

We want you to be happy with your purchase from Bloom & Grow.

Change of mind

Many of our physical books are printed on demand specifically when an order is placed. For this reason, we do not generally accept returns, exchanges or refunds for change of mind, including where you have ordered the incorrect format.

Please check your order carefully before completing checkout.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been submitted for printing or fulfilment, we will do our best to cancel it and issue a refund. Once printing or fulfilment has commenced, we may not be able to cancel the order.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible and provide:

• your order number
• a brief description of the issue
• clear photographs showing the problem

We will review the issue and, where appropriate, arrange a replacement, refund or other remedy.

Please do not return an item unless we have asked you to do so.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable for change-of-mind matters. Where an item is confirmed to be faulty or otherwise does not meet applicable consumer guarantees, your rights regarding reasonable return costs and other remedies will apply.

Consumer rights

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable consumer protection laws.

Contact us

If you have a problem with an order, please contact Bloom & Grow using the contact details provided on our website. We will work with you to resolve the issue as quickly as reasonably possible.